The Bull & Oche Club Terms & Conditions

Last updated: 2 August 2026

1. The programme

The Bull & Oche Club is the customer loyalty programme operated by The Bull & Oche Ltd. Membership is free and is available to customers who create a customer account on our website.

By joining and participating in The Bull & Oche Club, you agree to these terms and conditions.

2. Creating an account

Customers must create and use a valid Bull & Oche customer account to earn, view and redeem Bull Points.

The welcome reward is limited to one award per customer. We may remove duplicate accounts or points obtained by creating multiple accounts.

3. Welcome reward

New Club members receive 100 Bull Points after creating an eligible customer account.

The welcome reward has no cash value and cannot be transferred or exchanged for cash.

4. Earning Bull Points

Club members currently earn:

5 Bull Points for every £1 spent on eligible online purchases.

Points are calculated using the eligible purchase value after discounts and excluding delivery charges, gift cards, cancelled items and any other excluded products or charges.

Bull Points may not be awarded where a customer checks out without using the email address connected to their Club account.

5. When points are added

Bull Points are normally added automatically to the customer’s account following an eligible purchase.

Points may initially appear as pending or may be adjusted where an order is cancelled, refunded, returned or identified as ineligible.

6. Redeeming Bull Points

The current redemption value is:

100 Bull Points = £1 off

Examples include:

• 500 Bull Points = £5 off
• 1,000 Bull Points = £10 off
• 2,500 Bull Points = £25 off

Members must sign in and use the Bull Points rewards panel to claim an available reward.

Rewards are subject to any minimum order value, product restrictions or other conditions displayed when the reward is claimed.

7. Returns, refunds and cancellations

Where an order is cancelled, refunded or returned, Bull Points earned from that order may be cancelled or removed.

Where Bull Points or a loyalty discount were used on an order that is later refunded, the treatment of the points or reward will depend on the circumstances of the refund. Rewards that have already been redeemed may not automatically be returned to the customer’s account.

8. Points expiry

Bull Points expire after 12 months of inactivity.

Activity that may restart the 12-month period includes earning or redeeming Bull Points through an eligible transaction or another qualifying programme activity.

Where expiry is applied, the customer’s unused Bull Points balance may be reset to zero once the inactivity period has passed.

Customers are responsible for keeping their account email address accurate so that any available expiry reminders can be received.

9. Reward expiry

A reward created after Bull Points have been redeemed may have its own expiry date. Any applicable expiry date or restrictions will be shown with the reward.

Unused expired rewards cannot be exchanged for cash and may not be reinstated.

10. Exclusions

Bull Points may not be earned on:

• Delivery charges
• Gift-card purchases
• Cancelled or fully refunded orders
• Products or promotions specifically excluded from the programme
• Any amount paid using a redeemed Bull Points discount

We may introduce additional exclusions where reasonably required.

11. Discounts and promotions

Bull Points rewards might not be combinable with other discount codes, promotional offers or automatic discounts.

The checkout will determine whether discounts can be used together.

12. No cash value or transfer

Bull Points and rewards:

• Have no cash value
• Cannot be sold
• Cannot normally be transferred between accounts
• Cannot be exchanged for cash
• Remain part of The Bull & Oche Club programme

13. Misuse and fraud

We may suspend an account, remove points, cancel rewards or end membership where we reasonably believe there has been:

• Fraudulent activity
• Abuse of discounts or rewards
• Multiple accounts created to obtain repeated welcome rewards
• False customer information
• Unauthorised resale or transfer of rewards
• Any attempt to manipulate the programme

14. Changes to the programme

We may change the programme, including the earning rate, redemption value, expiry period, eligibility rules, available rewards and these terms.

Where practical, significant changes will be communicated through our website, email or the rewards panel.

We may suspend or close the programme, but will aim to provide reasonable notice where circumstances allow.

15. Closing an account

Customers may contact us to request closure of their customer account.

Unused Bull Points and unclaimed rewards may be lost when an account is closed and cannot normally be transferred or paid out.

16. Technical availability

We cannot guarantee that the rewards system will be continuously available. Points or rewards affected by a genuine technical error may be corrected manually after review.

17. Contact

Questions about The Bull & Oche Club or a customer’s Bull Points can be sent through the contact details shown on thebullandoche.co.uk.